What you want to know

Chances are good that if you have a question, someone else does, too. That’s why we’ve put together a list of some of the most commonly asked questions we get. But if you don’t see your answer here, contact us anytime.


Please call our finance team at +44 (0)141 248 8888 and they can help get your questions answered.

Credit cards, debit cards and cash with credit card guarantee are all options.


Please speak with our concierge or to your reservation agent before checking in. You can give them a call at +44 (0)141 248 8888.


No, we don’t have a business center.

Yes, we have a fitness suite which is open from 7am until 10pm Monday – Friday, and from 7am until 9pm on Saturdays and Sundays.

We have Vitality Pool and Hydrotherapy Pool within the Thermal Experience, but Blythswood Square does not have a separate Leisure pool. This requires a booking and is subject to availability.

Yes, the Thermal Experience is open from 8am until 8pm daily. Residents enjoy complimentary access to the Thermal Experience from 8am until 10am, and from 5pm until 8pm. A 60 minute session can be booked within the complimentary hours, the session is subject to availability and requires advance booking.

Yes, we offer room-service 24 hours a day, seven days a week.

Whether you’re plugged in or not, all guests get complimentary high-speed access during every stay.

Yes, we are a smoke-free facility.

3:00 p.m. is check in time and 12:00 noon is check out time.


Yes, your furry friends are welcome at our hotel. Dogs must be a maximum of 35kg (about 80lb).

Yes, indeed. Please call our reservations team at 0131 240 5500 to inquire about pet-free rooms.

No not on site, however, we can make arrangements for you.


Yes, we have accessible rooms. For more information on the accessible features of our hotel, call our reservations team at +44 (0)141 248 8888.

Yes, we do. To inquire about connecting rooms, call our reservations team at +44 (0)141 248 8888.

If you made a reservation using a third-party website please contact your service provider directly to make modifications to your reservation.

A valid government issued photo ID is required at the time of check in. For all Non-EU guests we will require to see a valid passport.

Kids stay free up to the age of 12.

The minimum age requirement to check in to a room is 18.

Our cancellation policy for stays prior to June 30th 2020, is 24 hours. For stays on or after July 1st, 2020, the hotel’s standard cancellation policy is applicable and listed below. You must cancel before 2:00 p.m. local hotel time on the day of arrival to avoid a one night’s room and tax charge to your credit card.

Yes, rollaways beds cost £50 per night and cribs are free of charge. Note that not all rooms are large enough to take extra beds and cribs.


Our restaurant Bo & Birdy is open for breakfast between 7am and 10am, between 12:30 and 2:30pm for lunch and between 5:30 and 9pm for dinner. The Salon’s seasonal hours are from 10am Thursday to Sunday, with Afternoon Tea served between 12noon and 5pm.

Transport / Directions

No, however we do offer guest parking for residents at £30.00 for 24 hours. On street parking is plentiful and is priced at “£4.00 per hour between 8am and 6pm, Monday – Sunday, with a maximum stay of 2 hours, with a maximum stay of 2 hours. The closest car park is the Q-Park on Bath Street, which is open 24 hours.

Unfortunately, we don’t offer free shuttle service from the airport, however, we can help you get a taxi.

Please see our Maps + Directions page to learn more about how to get to our hotel.

Our cross streets are Blythswood Street and West George Street.