What you want to know

Chances are good that if you have a question, someone else does, too. That’s why we’ve put together a list of some of the most commonly asked questions we get. But if you don’t see your answer here, contact us anytime.


I have questions about my bill. Who do I call?

Please call our finance team at +44 (0)141 248 8888 and they can help get your questions answered.

What forms of payment are accepted to pay for my room?

Credit cards, debit cards and cash with credit card guarantee are all options.


I want flowers, chocolates, champagne, and gifts sent to the room. How do I do this?

Please speak with our concierge or to your reservation agent before checking in. You can give them a call at +44 (0)141 248 8888.


Do you have a business center?

No, we don’t have a business center.

Do you have a fitness center? What are the hours?

Yes, we have a fitness suite which is open from 7.30am until 8pm daily.

Do you have a pool?

Our pool is located within Spa at Blythswood Square’s thermal experience. Residents can access the thermal experience complimentary between the hours of 7.30am – 9.30am (last entry 9am) and between 5pm – 8pm (last entry 7.30pm). Please note, our thermal experience is for 16 years and above.

Do you have a spa? What are the hours?

Yes, we do – Spa at Blythswood Square offers a thermal experience comprising of a vitality pool, hydro pool, salt room, tepidarium, steam room, saunas and a snow shower. Residents can access the thermal experience complimentary between the hours of 7.30am – 9.30am (last entry 9am) and between 5pm – 8pm (last entry 7.30pm). We don’t require a booking for the use of these facilities – just check-in with our spa reception team. Out of residents hours, residents and visitors can access the thermal experience if a Spa Package is booked.

Do you offer room service? What are the hours?

Yes, we offer room-service 24 hours a day, seven days a week.

How much do you charge for high speed WiFi internet access?

Whether you’re plugged in or not, all guests get complimentary high-speed access during every stay.

Is the hotel entirely non-smoking?

Yes, we are a smoke-free facility.

What is check in/check out time?

3:00 p.m. is check in time and 12:00 noon is check out time.


Are pets allowed? Are there restrictions for weight, height or types?

Yes, your furry friends are welcome at our hotel. Dogs must be a maximum of 35kg (about 80lb). Discover The PAWfect Stay package here.

Do you have pet free rooms for those with allergies?

Yes, indeed. Please call our reservations team at 0131 240 5500 to inquire about pet-free rooms.

Do you have pet sitting or dog walking services?

No not on site, however, we can make arrangements for you.


Do you have accessible rooms?

Yes, we have accessible rooms. For more information on the accessible features of our hotel, call our reservations team at +44 (0)141 248 8888.

Do you have connecting rooms?

Yes, we do. To inquire about connecting rooms, call our reservations team at +44 (0)141 248 8888.

I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?

If you made a reservation using a third-party website please contact your service provider directly to make modifications to your reservation.

Is my ID/passport required at check in?

A valid government issued photo ID is required at the time of check in. For all Non-EU guests we will require to see a valid passport.

What age do kids stay for free?

Kids stay free up to the age of 12.

What is the minimum age requirement to check in to the room?

The minimum age requirement to check in to a room is 18.

What is your cancellation/deposit policy?

Our cancellation policy for stays prior to June 30th 2020, is 24 hours. For stays on or after July 1st, 2020, the hotel’s standard cancellation policy is applicable and listed below. You must cancel before 2:00 p.m. local hotel time on the day of arrival to avoid a one night’s room and tax charge to your credit card.

Will your rooms allow rollaways/cribs/playards? Is there a charge?

Yes, rollaways beds cost £50 per night and cribs are free of charge. Note that not all rooms are large enough to take extra beds and cribs.


What are the hours of the restaurant/bar/lounge?

Our restaurant iasg is open for breakfast between 7am and 10am, lunch is available Wednesday to Saturday – 12 noon to 2pm, dinner is available Monday to Sunday – 5-9pm, brunch is available on Sunday – 12 noon to 4pm. Our bar is open 7 days a week 12noon till late. The Salon is currently closed.

Transport / Directions

Do you have onsite parking? How much is parking?

No, however we do offer guest parking for residents at £35.00 for 24 hours. On street parking is plentiful and is priced at “£4.00 per hour between 8am and 6pm, Monday – Sunday, with a maximum stay of 2 hours. The closest car park is the Q-Park on Bath Street, which is open 24 hours.

Do you offer free shuttle service from the airport?

Unfortunately, we don’t offer free shuttle service from the airport, however, we can help you get a taxi.

How do I get to the hotel?

Please see our Maps + Directions page to learn more about how to get to our hotel.

What are your cross streets?

Our cross streets are Blythswood Street and West George Street.